Moving your call centers into the 21st century and incorporating Video can provide your support staff with an additional arsenal of useful tools. Provide your handlers with the capability to improve efficiency and maximize customer satisfaction.
Why move to Video?
Video calls can offer a personal one to one experience with your customer in their moment of need, being able to physically pick up on all form of communication could make the difference in solving their problem. Read more about non-verbal communication here.
What are the added tools?
Video Conferencing can offer your staff the ability to share content, view customers screens and call in specialists at a moment's notice, allowing you to quickly conclude and solve the issue at hand.
What about White Label?
White Label customer service means you can utilise the expertise of industry specialists to solve dilemmas quickly. Here at Pinnaca our support staff are utilized by partners to provide 24/7 global support, helping our partners provide a service where the sun never sets. Located in offices in North America, Europe and Asia, the Pinnaca team are on hand to provide best in class support for all Video and conferencing endpoints, ensuring our managed video services are on hand and ready when needed.
Due to the nature of our business, Pinnaca offers video support on all tiers, If your company is looking into the possibility of incorporating Video Call centres and need a helping hand, contact us for a consultation about our managed services. If you'd like to read more about using video for customer service click here.