Technology issues often occur at the most inopportune time, right as you are about to meet, something will go wrong with the video, audio or the content you are trying to share in your meeting.
We asked our technical experts at Pinnaca to identify the top three issues our customers experience with video meetings and how to quickly and easily resolve them.
1. Can't hear and/or see the far end
Audio Tips: Ask the far end to unmute their remote and turn up the volume. You may need to call in on a different line for this request if they are unable to hear/see you. Ensure your end is not muted either, so the far end is able to hear/see you.
Is your microphone icon showing a green light or are the bars moving side-to-side, up or down? Make sure your microphone has some activity displaying to ensure it's active, otherwise, it might be muted.
Camera Tips: Remove any camera lens caps from your end and ask the far end to do the same. If you or the far end are connected to multiple cameras, make sure you are connected to the correct camera in your meeting settings on the platform you are using (Lync, Acano, Skype, etc.). Ensure you are visible - some systems allow you to see yourself in a small window while in the video conferencing platform.
2. Presentation or content isn't appearing correctly
Connection Tips: Is the VGA cable connected to both the codec and the output of the laptop/computer that will be used to share content? Test your computer's connection with the "near" button on the remote, and test the different "tv input" options until you see content display on the screen. Ensure you have the necessary equipment connected to the computer and display you will be using for the video meeting.
3. Display issues with complex equipment
This is a tricky one - many video conferencing systems have a complex setup and may seem daunting, especially if you aren't technically savvy.
Make sure everything is plugged in and turned on. Then, try to reboot the codec that you are connected to from your laptop/computer to ensure all video and audio is transferring properly.
If these tips don't resolve it, contact the technical expert appointed in your company to assist with the equipment, or call your managed service provider.
Pinnaca Managed Services
It’s time to say goodbye to technical issues with video meetings. Pinnaca is your complete, one-stop visual communication partner. See how we can help manage your video meetings to save you time, stress and unnecessary disruption. Download Pinnaca's corporate brochure by clicking the button below.
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