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Is Your UC&C Solutions Provider HIPAA Compliant?

Oct 12, 2017 10:00:00 AM / by Pinnaca


HIPAA compliance refers to procedures and practices outlined by the Health Insurance and Accountability Act of 1996, which protects the medical information of individuals across the United States. While the HIPAA mandate has been in place for the better part of two decades, new technologies are constantly emerging within the medical industry, and all must provide the appropriate levels of compliance to ensure patient confidentiality.

Market Projections: Medical Industry Embraces UC&C

The Unified Communications and Collaboration (UC&C) market is forecasted to grow at a compound annual growth rate (CAGR) of 12.3% from 2016-2020 and is being adopted as the primary means of collaboration and communication across a variety of industries world-wide.[1] The medical industry is among those that stand to gain a great deal in terms of efficiency and cost reduction through the use of UC&C and telemedicine services. Market projections of the telemedicine market reflect the perceived benefits for the medical industry, with the expectation that telemedicine will reach a $113.1 billion industry by 2025 (18.3% CAGR).[2]

HIPAA Compliance Image 1.jpgAlthough telemedicine is not the only application of UC&C in the medical industry, it is certainly an emergent force that relies on technology to provide care. There are, however, many applications of UC&C throughout the medical community, including: patient-to-doctor communication, doctor-to-doctor communication, nurse-to-doctor communication, nurse-to-nurse communication, communication between doctors’ offices and insurance companies, and so on. But no matter the parties involved, patient confidentiality and anonymity is always the top concern.

It’s All About Security

These days, data is a precious resource, that should be guarded with layers of security to ensure that sensitive information stays out of the hands of malicious hackers whose sole purpose is to infiltrate systems, extract data and exploit people.

The list of recent security breaches is staggering and leaves most internet users wondering, is my data secure? The HIPAA Security Rule establishes national standards to protect the electronic personal health information that is created, received, used, or maintained by a covered entity. The Security Rule requires appropriate administrative, physical and technical safeguards to ensure the confidentiality, integrity, and security of electronic protected health information.  It shields all forms of electronic protected healthcare information (ePHI). The U.S. Department of Health and Human Services (HHS) defines 19 types of ePHI, which includes the name of an individual connected to a diagnosis, procedure, treatment, and many other identifiers.

Using a UC&C provider that is truly HIPAA compliant means that any and all patient information communicated via video, voice calls or instant message are secure. This gives medical professionals and patients alike peace-of-mind and inspires enhanced collaboration within the medical community, allowing the practice of quality healthcare to be unencumbered. 

Pinnaca is Your HIPAA Compliant UC&C Provider

HIPAA Compliance Image 2.jpgBelieve it or not, not every UC&C provider meets the stringent security regulations enacted by HIPAA! It is critical to ensure that your sensitive information is being disseminated via a collaboration tool that completely adheres to the standards of HIPAA compliance and carefully follows security measures that safeguard patient data at the highest level.

Pinnaca recently announced that it has achieved HIPAA compliance, becoming one of the very few UC&C providers to reach this milestone. Click below to find out how Pinnaca can provide a HIPAA compliant UC&C solution for your medical organization:


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[1] Research and Markets – Global Unified Communications and Collaboration Market 2016-2020 with Avaya, Cisco, IBM & Microsoft Dominating

[2] Grand View Research – Telemedicine Market Size Worth $113.1 Billion By 2025 | CAGR: 18.3%




Topics: Blog, HIPAA


Written by Pinnaca