The Unified Communications and collaboration (UC&C) industry has been picking up steam as businesses become more and more reliant on collaboration tools to get work done. Earlier this year, Global Market Insights, a global market research and management consulting company catering to leading corporations, non-profit organizations, universities and government institutions, released a report that forecasted the unified communications market to hit USD 96 billion by 2023.
Further, according to Gallup’s “The State of the American Workplace, 2017” report, remote workers rose to 43% throughout the U.S. in 2017. Enterprises have taken notice, increasing budgets for communications technology to enhance team collaboration, support remote workers and ultimately, improve customer service. As a result, the need for UC&C is exploding in response to the rapid digital transformation that these companies are facing.
The players offering UC&C services and analytics must enhance their solution offerings to meet the ever-increasing demand for collaboration. Vyopta has long been recognized as one of the leading UC&C analytics tools available, but it recently announced the launch of a UC&C Optimization Platform that improves the performance of enterprise communications including voice, video, messaging, and content sharing. The new offering provides enterprises a single tool to monitor their entire UC&C environment and gain operational and business insights to improve the user experience, grow adoption, and optimize UC&C resources.
As a trusted partner to Vyopta, Pinnaca is thrilled to see Vyopta injecting this type of evolution into the industry and delivering on its corporate vision by expanding its scope of services. Video is a critical component at the core of the UC&C stack. Adding the monitoring capability to include the audio and collaboration platforms allows Pinnaca to provide the end-to-end visibility that our customers crave. Congratulations to Vyopta for successfully creating a solution which responds directly to the requirements of customers in a market facing rapid digital transformation.