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Video Conferencing: Tackling the Challenges Facing Energy & Utility Providers

Apr 3, 2018, 9:10:00 AM / by Chris Townsend

Chris Townsend

Energy and Utility companies can face some distinctly unique problems when trying to find reliable and workable solutions to enhance their communications... Here we take a look at how Video Conferencing (VC) can tackle those problems.


With ever-advancing technologies and requirements within the industry, firms need to collaborate routinely with affordable, easy-to-use systems, especially given short time scales, and possible time and travel limitations.


Location issues

For sites in remote locations, video collaboration offers a diverse range of benefits.

The personally-motivating effects on workers who can take face to face calls with family members are indescribable. Being able to bring in expert opinions from around the world adds additional value by saving time, logistics, and cost. Further, in the event of a medical emergency for a remote worker, a video conferencing solution can facilitate vital consultations with doctors and specialists allowing someone on-site to diagnose and treat in real time.



Collaboration has moved front and centre in the strategic plans for most utility companies, driven by the need to manage a distributed workforce, to speed product and process development, and to share knowledge and experiences among team members.

Importantly, video conferencing is now, more than ever, not just for meetings, but is rapidly becoming a mainstream communications tool for everyone from staff on the ground to the CEO.



If your operations span across multiple locations, countries or even continents; having a 24/7 VNOC monitor and process alerts can ensure downtime is at a minimum with the added advantage of having fast deployment, ticket management and expert advice on hand 24x7.


Crisis Management

In the event of an emergency, fast and efficient communication is critical to reduce damage and restore production. VC can assist in communication ahead of emergencies, allowing organisations to develop efficient crisis management protocols and procedures and can also be incorporated into those processes to assist with alerting and receiving the best help available in time of need.

With this unique set of business problems, trying to find a cost-effective, interoperable way to communicate with workers, partners and emergency services is a fundamental need.


Read more about UC for Utilities


Topics: Blog

Chris Townsend

Written by Chris Townsend

Marketing Specialist, London Office