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Why choose a managed video service?

Feb 28, 2018 2:00:00 PM / by Chris Townsend

Chris Townsend

I know what you're thinking, "Video meetings are available everywhere these days, from my free desktop app to my free web chat app, why should I pay for a fully managed video service?"


Well, the answer on an enterprise level is quite complicated. Different factors must be taken into consideration, so let's take a look at a few of them:

1.) Security. Enterprise cybersecurity gets a lot of hype these days, as it should. If your business is using video to communicate, collaborate and share information across the globe, how secure is it? Who can access that room? Who has control of networks? Where are video streams and recordings being hosted? And regardless of whether you're hosting video internally or in the cloud, who is monitoring it?

2.) Scale. It's difficult to understand the benefits of a fully managed video service and scaled global video estate until you've experienced it. Imagine seamless communication and collaboration between peers around the globe all face to face. Although, it is not always quick for a business to fully comprehend these economies of scale. Think of it this way: What department controls and runs the video estate? Who's responsible for user adoption? Training? And, well.... Number 3.

3.) Support. When it all goes wrong, and most of us who've used video have experienced this, it really goes wrong. Microphones are not working, speakers are not working, and the content you're trying to share... good luck. The last thing you need is one of these issues sabotaging your C-Level meetings, especially when a remote support team can resolve or guide you through a quick fix to get up and running again.

Ultimately, your business wants a service they can pick up, run with, and not look back. A service that, unlike the free solutions, has true interoperability from the boardroom to the mobile phone, and all the layers in between. All while providing a secure, fully supported environment equiped with our experienced professionals for any technical issues, real-time meeting set up, or we can even do it all for you.

Transform your video infrastructure and internal resource strategy with Pinnaca’s public, private or hybrid solutions that grow as your business expands. Provide your end-users with an all-embracing video collaboration experience while accelerating your company’s organizational productivity. Pinnaca’s Global Managed Service lowers costs by outsourcing the operation, support, management and maintenance of your entire, multi-vendor video estate.




Topics: Blog, Managed Services

Chris Townsend

Written by Chris Townsend

Marketing Analyst, London Office